SOCIAL PARTIES RELATED
Government relatedThe company strengthens communication and friendly cooperation with governments and competent authorities at all levels through regular reports, acceptance of supervision and inspection, visits and meetings, various media, etc., to ensure that the company's business activities strictly abide by the government's various laws, regulations, and policies.
The company always adheres to integrity management, pays taxes in accordance with the law, and actively fulfills corporate social responsibilities.
The company strictly abides by various national taxation laws and regulations, and rationally uses relevant preferential policies.
The company strengthens contact and communication with governments at all levels through multiple channels to ensure that various decisions and business activities comply with government laws, regulations and policy guidelines.
The company actively puts forward suggestions on structural adjustment, industrial upgrading, project construction, investment and financing, etc., for reference for government decision-making at all levels.
The company actively responds to the government's social welfare activities and other calls, and plays an exemplary role.
The company has always focused on the development of bank-enterprise partnerships. The company is an AAA-level credit customer of many commercial banks, and has a good reputation in financing and settlement business, and has no bad credit records.Customer relatedThe company adheres to the concept of "user-centered, creates value for users, provides users with high-quality services, and realizes marketing value-added in user satisfaction" and the work policy of "exploitation, hard work, innovation, and agility", and realizes cooperation with customers A win-win situation.
Innovative marketing model. Carry out customer-centric marketing model innovation, implement the "technology + marketing" strategy, set up a marketing team with professional and technical personnel proficient in product application technology as the core, implement technology advancement, and promote new products with the integration of technology and marketing Expansion of the field.
Deepen sunshine sales. Continue to improve the customer sales information query system, and realize the remote query of customer orders, delivery, delivery, settlement, funds, warranty certificates and other information; build the largest stainless steel spot trading platform in China, and build products through the online sales platform. Open, fair and just spot resource sharing platform; provide customers with "Company Marketing Information" regularly, and publish common steel standards through network neighbors, realizing the sharing of information resources.
Improve service efficiency. Further optimize contract management and production organization, strengthen contract review, and promote the connection of production and sales. The average processing cycle for objections is 0.03 days/piece, maintaining the industry’s leading level; the monthly contract fulfillment rate has increased by 1.04 percentage points year-on-year.
Increase brand promotion. Through participating in the "Ninth China International Nuclear Power Industry Exhibition", "The 7th China International Stainless Steel Conference", "China Special Vehicle Industry Development International Forum", "Stainless Steel World Exhibition" and "ITCO (International Tank Organization) Munich International "Tank Exhibition", undertook the "China Construction Machinery Industry Association Council and the 10th Development High-level Forum" to improve the company's brand awareness and influence in domestic and foreign markets.
Maintain market order. Participated in the "China-Europe, China-Japan Steel Dialogue" sponsored by the government. As the only company in the steel industry, it participated in the 10th Anniversary Experience Exchange Meeting hosted by the Ministry of Commerce and the Provincial Department of Commerce to further improve the anti-dumping early warning mechanism. The anti-counterfeiting warranty with TISCO watermark was launched. Cooperate with public security organs to defend the rights of defrauded customers. A statement was issued in the media to warn illegal operators that counterfeit company names and brands for business activities.
Exchange and communication. The China Quality Association was commissioned to conduct a third-party satisfaction survey on the company's three leading products of stainless steel, cold-rolled silicon steel, and hot-rolled coils. The comprehensive satisfaction index has been increasing year by year.
The company has won the honors of "Top Ten National After-sales Service Units" and "National Special Contribution Unit for After-sales Service" for many years. The company was rated as the highest-level "Diamond Strategic Supplier" by Sany Group, "Strategic Supplier" and "Best Supplier" by Dongfeng Commercial Vehicle, and "Sincere Cooperation Award" by Wuchang Shipbuilding Industry Co., Ltd. ."Promotion systemThe company pays attention to strengthening integrity construction in terms of concepts, products, services, maintaining market order, and guiding scientific consumption, so as to create value for society.
By participating in and holding exhibitions and various media, the company spreads the concept of green development, promotes the results of green development, and promotes the sustainable development of the whole society.
The company actively participates in public welfare undertakings, takes the lead in fulfilling its social responsibilities, and sincerely returns to the society through charitable donations, disaster relief, relief, education assistance, and voluntary blood donation by volunteers.
The company organized employees to participate in the renovation and beautification project of the Taiyuan section of the Fenhe River, the nearly 10,000 acres of barren hillsides in the east and west mountains of Taiyuan, the greening project on both sides of the expressway, and the regional comprehensive improvement and ecological greening project. Made a contribution.
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